Casino Customer Support Agent

Job description

Join our Customer Support team as the first point of contact for our casino players. You will handle live chat and email queries about account verification, deposits/withdrawals, bonus terms, and general gameplay questions, always aiming to resolve issues quickly while staying within our responsible-gambling guidelines.

We operate a 24/7 support desk, so this role works on a rotating shift schedule (including some nights and weekends) with shift allowances included in compensation.

What you'll need

• 1+ years of customer support experience, ideally in igaming, fintech, or e-commerce
• Excellent written English; additional languages are a strong plus
• Comfortable using live chat/helpdesk tools (e.g. Zendesk, Intercom-style platforms)
• Calm, empathetic communication style, even under pressure
• Basic understanding of KYC/AML verification steps is a plus
• Ability to work rotating shifts, including some weekends

What's on offer

• Fully remote, equipment provided
• Shift and night-work allowances
• Paid training and onboarding
• Health insurance contribution
• Clear promotion path to Team Lead
• Monthly performance incentives