Casino Customer Support Agent

🏢 Nordic Bay Gaming Oy 📍 Helsinki, Finland (Remote considered) 🕑 Posted Jul 22, 2026

Job description

We're looking for a Casino Customer Support Agent to join our Helsinki-based team supporting players across our licensed casino brands. You'll handle live chat and email enquiries covering account verification, deposits and withdrawals, bonus questions, and general gameplay support, always working within our responsible gambling guidelines.

This is a great entry point into the Finnish iGaming industry, with full paid training and a clear path toward senior support or team lead roles.

What you'll need

1+ years of customer support experience, ideally in igaming, fintech, or e-commerce
Fluent Finnish and English, both written and spoken
Comfortable using live chat/helpdesk tools
Calm, empathetic communication style
Basic understanding of KYC/AML verification is a plus
Ability to work some evening/weekend shifts

What's on offer

Hybrid or remote work from Finland
Paid onboarding and training
Shift allowances for evening/weekend work
Health benefits package
Clear promotion path to Team Lead
Friendly, multilingual team